{"id":10595415,"date":"2023-12-05T10:27:06","date_gmt":"2023-12-05T09:27:06","guid":{"rendered":"https:\/\/acm.mc\/?post_type=edition&#038;p=10595415"},"modified":"2024-04-25T11:16:32","modified_gmt":"2024-04-25T09:16:32","slug":"useful-infos","status":"publish","type":"edition","link":"https:\/\/acm.mc\/en\/edition\/7th-monaco-e-prix\/useful-infos\/","title":{"rendered":"Useful infos"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"parent":10593166,"menu_order":724,"template":"","categories":[],"class_list":["post-10595415","edition","type-edition","status-publish","hentry"],"acf":{"icone_quick_link":"<i class=\"far fa-question-circle\" aria-hidden=\"true\"><\/i>","contenu_des_pages":{"0":{"acf_fc_layout":"bloc-contenu","contenu":"<h3><span lang=\"EN-GB\">Frequently Asked Questions<\/span><\/h3>\n<div>\n<div><span lang=\"EN\">You may have some questions about the booking conditions or your visit to the Monaco E-Prix?<\/span><\/div>\n<div><span lang=\"EN\">Please find below the answers to the questions you may have. If you have not found the answer to your question, we invite you to contact our services on <\/span>00 377 93 15 26 24 \/ <a href=\"mailto:ticketing@monaco-eprix.com\">ticketing@monaco-eprix.com<\/a><\/div>\n<\/div>\n"},"2":{"acf_fc_layout":"bloc-accordeons","titre_module":"Information about ticket","fermer_le_premier":false,"accordeons":[{"titre_accordeon":"Where can I buy my tickets for the Monaco E-Prix?","contenu_accordeon":"<p>A &#8211; <span lang=\"EN-GB\">From our official website<\/span>: <a href=\"http:\/\/www.monaco-eprix.com\/\" target=\"_blank\" rel=\"noopener\">monaco-eprix.com<\/a><\/p>\n<p>B &#8211; By writing to us:<\/p>\n<ul>\n<li>email\u00a0: <a href=\"mailto:ticketing@monaco-eprix.com\">ticketing@monaco-eprix.com<\/a><\/li>\n<li>\n<div><span lang=\"EN-GB\">postal address: Automobile Club de Monaco, 23 Boulevard Albert 1er, 98000 Monaco<\/span>.<\/div>\n<\/li>\n<\/ul>\n<p>C &#8211; <span lang=\"EN-GB\">Onsite at the ACM Ticketing office at 44, rue Grimaldi, 98000 Monaco.<\/span><\/p>\n"},{"titre_accordeon":"How shall I receive my ticket?","contenu_accordeon":"<p style=\"font-weight: 400;\">You can choose between 2 forms of ticket when you place your order on our website only:<\/p>\n<p>1 &#8211; A physical ticket, that you will receive:<\/p>\n<ul>\n<li>By secured courier at the address mentioned in your client\u2019s account if you select the shipping cost in your basket<\/li>\n<li>On presentation of your ID card at the main ACM Ticketing Office, 44 Rue Grimaldi, 98000 MONACO, before or during the event.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><b><span lang=\"EN-US\"><span style=\"font-weight: 400;\">2 &#8211; An e-ticket <\/span><span style=\"font-weight: 400;\">with a QR code will be available in your personal space on the website, at a further date before the event. You will be informed by e-mail when the e-ticket is sent to your account.<\/span><\/span><\/b><\/p>\n<p style=\"font-weight: 400;\"><b><i><span lang=\"EN-US\">We invite you to check if any message in relation with your orders are not directed into your spam box.<\/span><\/i><\/b><\/p>\n"},{"titre_accordeon":"Can I cancel my order and get a refund?","contenu_accordeon":"<p style=\"font-weight: 400;\">Apart from the legal right of withdrawal inherent to online sales (see our T&amp;Cs), a refund of the ticket will be possible in the following cases only:<\/p>\n<ul>\n<li>Cancellation of the event<\/li>\n<li>If the event is held behind closed doors<\/li>\n<li>If the capacity of spectators is limited, depriving the ticketholder of his right to attend the event.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">No refund will be issued for any other reason, even in the case of medical inability to attend the event, or impossibility to travel due to closed borders.<\/p>\n<p><span style=\"font-weight: 400;\">We advise our Clients to contact their insurers to arrange a cancellation insurance coverage (see our General Terms&amp;Conditions).<\/span><\/p>\n"},{"titre_accordeon":"Can I change my ticket?","contenu_accordeon":"<div><span lang=\"EN-GB\">Your ticket can no longer be modified once you have reserved and paid for it.<\/span><\/div>\n"},{"titre_accordeon":"Are there reduced rates for children?","contenu_accordeon":"<p style=\"font-weight: 400;\">Children under the age of 6-15 years can attend the Monaco E-Prix free of charge.<\/p>\n<p style=\"font-weight: 400;\">However, young children are always discouraged from attending the circuit.<\/p>\n<p style=\"font-weight: 400;\"><u style=\"font-weight: 400;\">Children 15 years and under must to be accompanied by an adult and should bring with ID with proof of their age.<\/u><\/p>\n"}]},"3":{"acf_fc_layout":"bloc-accordeons","titre_module":"Access for people with reduced mobility","fermer_le_premier":false,"accordeons":[{"titre_accordeon":"Is there specific seating for those with reduced mobility?","contenu_accordeon":"<p style=\"font-weight: 400;\">A disabled area for people with a reduced mobility in the Princesse Stephanie garden, located in the Condamine. This area has a view on the Nogh\u00e8s bend and an access from rue Saige.<\/p>\n<p style=\"font-weight: 400;\">All requests for this area must be sent by e-mail to <a href=\"mailto:ticketing@monaco-eprix.com\">ticketing@monaco-eprix.com<\/a>, or to the ACM tickets office located 44 Rue Grimaldi 98000 MONACO.<\/p>\n"}]},"4":{"acf_fc_layout":"bloc-accordeons","titre_module":"Come to the Monaco E-Prix","fermer_le_premier":false,"accordeons":[{"titre_accordeon":"How do I get to Monaco?","contenu_accordeon":"<p style=\"font-weight: 400;\">We highly recommend that you take public transport to get to Monaco, trains or buses.\u00a0 The tribunes are easily accessible from the exits of the train station.<\/p>\n<p style=\"font-weight: 400;\">If you decide to come by car, you can reserve your parking space in advance via Monaco Parkings.<\/p>\n<p style=\"font-weight: 400;\"><strong>In 2024:<\/strong> the Parking des Salines, located at the western entrance to the Principality, opposite the Jardin Exotique, has a large capacity for motorised spectators. Located a 15-minute walk from the circuit, a shuttle bus service will be available every 10 minutes between 8am and 8pm.<\/p>\n<div><span lang=\"EN-GB\">Office website Monaco Parkings<\/span><span style=\"font-weight: 400;\"><span style=\"color: #333333;\">: <a href=\"www.parkings.mc\">www.parkings.mc<\/a><\/span><\/span><\/div>\n<p><span style=\"font-weight: 400;\">Email: <\/span><span style=\"font-weight: 400;\"><a href=\"mailto:spp@gouv.mc\">spp@gouv.mc<\/a><\/span><\/p>\n"},{"titre_accordeon":"Which objects are not allowed in the Tribunes?","contenu_accordeon":"<ol>\n<li>Glass bottles and cans,<\/li>\n<li>Pets,<\/li>\n<li>Any bulky items such as: suitcases*, pushchairs, bikes, scooters, helmets, camera tripods, etc.\u2026<\/li>\n<li><span style=\"font-weight: 400;\">Any object that can cause harm to another spectator: firearms, knives or blades and generally any blunt object that can be used to cut whether metal or otherwise<\/span>.<\/li>\n<\/ol>\n<div><em><strong><span lang=\"EN-GB\">*It is strongly recommended that you do not bring luggage to the Grand Prix as there are no lockers or left luggage facilities.<\/span><\/strong><\/em><\/div>\n"},{"titre_accordeon":"Which services and amenities are close to the circuit?","contenu_accordeon":"<p style=\"font-weight: 400;\">The circuit is situated in the centre of town, therefore within close proximity to all the shops, restaurants, cafes, etc\u2026<\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">On the map of the circuit you will note that all of the amenities are easily accessible from each of the Tribunes (Public WC, Emergency services, Drinks and Snack bars, etc\u2026.).<\/span><\/p>\n"}]}},"afficher_la_page_en_grise":false,"activer_la_redirection":false,"redirection":{"title":"","url":"","target":"","0":""}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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